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Your Members Deserve It!

 

What They're Saying


"The ability to have all departments working together seamlessly is essential. One of Protech’s strengths is enabling and simplifying work across departments."

~ Christoph Kunkel, VP of Operations, Council of Independent Colleges (CIC)


"We found Protech’s deep association management knowledge and expertise to be a real benefit and were very pleased with not only our project manager, but the entire team."

~ Tom Day, Chief Information Officer, Connecticut Business & industry Association (CBIA)


"We were extremely pleased with the entire process to upgrade to CRM 2011. Protech’s technical expertise and clear communications made it a smooth, nearly flawless experience."

~ Sandy Redner, Director of IT, International Foundation of Employee Benefit Plans (IFEBP)


Implementation & Deployment

Once you have selected Protech Cloud Business Solutions, our experienced professional services team will lead you step-by-step through the implementation and deployment plan and process. Successful projects start with a good plan, with strong leadership to ensure focused execution and we have some the best people in the business.  

A seasoned project manager and project team with consultants, data migration specialists and IT engineers will be assigned and dedicated to you, ensuring you always know exactly what to do next. Our proven agile implementation methodology with progressive discovery helps ensure that your implementation is a success. This will ensure you receive a predictable, on-time and on-budget implementation to effectively maximize return on investment, meet your business requirements, and help you be poised to meet future needs as your business evolves.

We can effectively and efficiently get you up and running with an agile implementation plan designed to activate the software applications required according to your goals, priorities, resource availability and go-live prerequisites. To facilitate a smooth implementation and deployment process, we offer the following professional services:

Project Management Services

Your dedicated project manager, through collaboration with you team, will help you develop a clear, and concise plan for implementation and deployment focused on the goals, priorities and resources of your organization. Your project manager will be your single point of contact, from the project kickoff to final user acceptance and go-live processing, ensuring the right meetings are scheduled at the right time with the right people. Following a communication plan that includes weekly status meetings, your project manager will clearly set and manage expectations through change management, contract management, risk management, scope management, cost management, time management, resource management, and quality management. 

IT Services

One of the benefits of moving to the cloud is your ability to focus on growing your business, not the fixing technology. Protech's expert team of Microsoft certified IT engineers are equipped to address any challenge with our proactive approach to IT services. The power of the cloud helps significantly, but you still have networking or other technical projects where our expertise will be required as a strategic technology partner. Our IT engineers play a major role in the initial software deployment to the Cloud and managed all updates and releases.

Solution Consulting and Configuration Services

Protech application and technical consultants will make sure we understand your existing business processes, desired business process improvements and how our software can be configured to streamline operations. We will guide you step-by-step and help you configure your new Protech Cloud Business Solutions applications and integrate those applications with your new or existing website.

Data Migration Services

Protech recognizes your data is perhaps your organizations’ most valuable asset, and making sure the right information is transferred with high quality is critical. Protech will take great care migrating your legacy data during the transition to Protech Cloud Business Solutions. Our experienced data migration specialists with completely assess the scope of information you want and need to bring forward into the new system, utilizing the best data mapping tools along with automated data migration scripts to accelerate the data transformation process.

Software and Report Development Services

Protech Cloud Business Solutions has the flexibility to be customized to meet an organizations’ specific or unique process. Protech’s team of software engineers can help you with minor customizations to very complex and sophisticated third party integrations. Time and effort associated with development services is often unpredictable. Recognizing the inherent time, budget and scope risks associated with software and report development, Protech follows defined and disciplined procedures to ensure achieve high quality results. Protech consultants will work with you to define and document the business requirements, create functional design specifications, and in complex scenarios, complete technical specifications documentation. Following these best practices supports establishing clear expectations, quality results and cost control.

Staff Training

Once your new Protech Cloud Business Solutions applications are deployed, your Protech team will work closely with your staff to provide a specific, prescriptive skill building curriculum of training to effectively and efficiently use and activate your new applications and provide exceptional member service. Protech will deliver training according to the diverse needs of your people’s needs, skills and competencies. Training is provided by knowledgeable consultants in a classroom environment either onsite or in Protech’s headquarters, via the internet remotely or one-on-one. Train the trainer is also a cost effective strategy Protech supports. In addition, your business applications are well documented and available online. You also have a wealth of educational free and free-based resources available on-demand, online through Microsoft CustomerSource and other Microsoft CRM Dynamics training centers.  

 Contact Protech today to learn more about the extensive implementation and deployment services we offer our valued customers.