Association Management Solutions

With White-Glove Service & Support

Protech’s top priority is to optimize association management solutions and position you for success. This requires working side-by-side with subject matter experts.

Protech’s white-glove, personal service is delivered by a team of experts that pride themselves on meeting your needs today and for years to come. Our CustomerCare team focuses on helping you maximize the benefits of Protech’s association management solutions so you deliver an exceptional member experience.

Guaranteed Response Times
Your mission-critical operations ensure the success of your membership management. To support your initiatives, Protech provides timely answers to your questions. In addition, we guarantee the response time by our support team with a service plan designed according to your needs so that your work is not delayed.

Attentive Account Management
Effective communication in our partnership is crucial to our success and long-term relationship. Once you have successfully transitioned to Protech Cloud Business Solutions, your Account Manager is your advocate and helps you arrange each element of service and support to meet your requirements. Regularly scheduled meetings are conducted to review open service cases, prioritize and discuss in-process support incidents, and plan for upcoming initiatives or events.

Knowledgeable Application & Technical Support
Protech’s primary objective is to fully understand your issues to serve you best. We use many tools to diagnose and resolve your issues, including remote desktop sharing, phone and email. These resources take the guesswork out of your support and provide a meaningful dialogue.

Helpful Resources & Information
Take advantage of the resources you need to implement and use Protech’s association management solutions. These include periodically scheduled webcasts, our CustomerCare portal, membership to the Protech Users Group, the Protech Fusion annual customer conference and access to Protech’s source documentation.

The Essentials Support Plan
All of Protech’s association management solutions include an annual Essentials Support Plan. If you determine you need a higher degree of support services, we provide you with the opportunity and flexibility to take advantage of our Select or Premium support plans.

Support Your Association's Goals

    • ITEEA

      “Protech’s customer service sets it apart and meets or exceeds expectations.”

      Catherine James (CJ), Director of Marketing, International Technology and Engineering Educators Association (ITEEA), Valued Protech Customer since 2012