Application Support Engineer

Job Summary

The Application Support Engineer’s primary responsibilities are the installation and support of Protech’s products. Application installation and support are handled through a combination of remote technologies including browser-based management portals, Remote Desktop, Microsoft Teams and other similar technologies.

Essential Job Functions

  • Install, upgrade, maintain and support Protech’s products on behalf of Protech’s customers including:
    • Protech’s Dynamics 365-based association management software
    • Protech’s DotNetNuke-based member-facing e-commerce solution
    • Protech’s Power BI-based analytics solution
    • Protech’s ever evolving array of Azure-based technologies
  • Communicate and collaborate with Protech project managers, development resources and customer vendors to provide the best possible experience for customers
  • Provide tier 1 IT support for Protech’s customers through tickets and support queues with the goal of addressing problems quickly, thoroughly and consistently
  • Track and manage time to provide accurate billing to Protech’s customers for all work performed
  • Accurately prepare written business correspondence that are coherent, grammatically correct, effective and professional
  • Perform miscellaneous department and network administration support

Hiring Requirements

  • Two years of relevant work experience or a college degree in Computer Information Systems, Computer Science (or similar) with significant personal experience in the field
  • Working Knowledge of Windows Server 2012 R2, 2016 and/or 2019
  • Familiarity with Microsoft SQL Server, IIS and similar server technologies
  • Excellent written and verbal communication skills in the English language
  • Excellent customer service skills (genuine desire to help; patient and able to remain calm)
  • Must work well in group situations, make good sound decisions and accurately follow instructions
  • Ability to accurately follow instructions
  • Did we mention accurately following instructions? Be sure to include this skill in your resume or email

Highly Desired Skills and Experience

  • Experience with managing users accounts through Microsoft Azure Active Directory
  • Experience with Microsoft Outlook and Office 365 Suite
  • Experience dealing with vendors (Dell, Microsoft, Verizon)
  • Ability to identify and resolve problems or develop alternative solutions in a timely manner
  • Ability to work in a fast-paced, changing environment
  • Ability to explain complex tasks/concepts in a simplified manner to customers and in full detail to fellow technical staff
  • Strong work ethic

Benefits

We offer a competitive salary and benefits program. Compensation will be commensurate with experience.

To Apply

Visit our listing on Indeed to apply now.