Looking to maximize the value of your AMS — truly make it shine? You won’t want to go in alone.
The Association Management Software journey is daunting, and the search could give you a headache just thinking about it. That’s why the best AMS partners stick with you beyond selection and implementation — turning customers into friends along the way.
What do you need out of your AMS vendor?
- Decades of experience: It’s tough to trust the new kids on the block. When thinking of brands you trust, most that come to mind have been around much longer than their competition. Why? Because they treat clients like partners, not customers.
- Innovative approach: Seek out an AMS provider willing to break the mold. Think personalized relationship managers or vast online forums and training resources. Or, find a partner willing to be bold — like creating the first AMS platform built on Microsoft Dynamics 365.
- A dedicated customer care team: Associations shouldn’t trust their AMS partner if they can’t count on the vendor to be there to help at a moment’s notice. Seek out 24/7/365 support to answers questions when you need them answered most.
- Stay away from consolidation: If you get the sense your top choice is about to join forces with another firm, it might mean their product isn’t cutting it for associations. Or, even in the best-case scenario, don’t get used to working with the same people you’ve come to appreciate during selection. They could be long gone.
If you found yourself nodding along with approval of those four tips, we’ve got good news. Protech Associates has built a foundation of success on the three pillars of Trust, Platform and Partnership, and we’d love to show you our software in action.