NADO Transforms Staff and Member Experience

Association uses Protech AMS built for Microsoft Dynamics 365 to streamline back-office processes and enhance online member services. Read the full story here.

Background: A long-time Protech customer, the National Association of Development Organizations (NADO) had used a prior version of Protech’s association management software (AMS) for many years and wanted access to the new Protech AMS tools and functionality to enhance programs and service for its members.

Challenges: NADO sought to use the Protech AMS to help optimize processes for event registrations, accounts receivables and membership engagement for both the association and the Foundation. Modernizing its member portal and e-commerce solution was also a top priority to improve the online member experience.

Solution: The association implemented Protech’s UX 365 association management software to improve data quality and optimize its business processes. Built specifically for Microsoft Dynamics 365 and the Power Platform with a Common Data Model, UX 365 connects staff to data and insights from both the association and Foundation.

“UX 365 and MX 365 may be more than we need as an organization right now, but they set us up for sustained growth in the future. It’s kind of like driving a fully loaded sports car. In the beginning, you just enjoy going fast. But once you get used to driving it, you can explore all the other features that make it a smooth ride. With Protech AMS, those extra features are the ones that will help us continue to drive the association forward and create an even more meaningful member experience.”

– Joe McKinney, Executive Director

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